# Action Tracker Case Management: Trying to Reopen linked items

**URL:** <https://forum.kx.com/t/action-tracker-case-management-trying-to-reopen-linked-items/12604>\
**Category:** Community Support\
**Tags:** add-ons\
**Created:** [July 8, 2022, 6:00am UTC](https://forum.kx.com/t/action-tracker-case-management-trying-to-reopen-linked-items/12604 "2022-07-08T06:00:00Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![cj11](https://avatars.discourse-cdn.com/v4/letter/c/c4cdca/32.png) [@cj11](https://forum.kx.com/u/cj11)\
**Post date:** [July 8, 2022, 6:00am UTC](https://forum.kx.com/t/action-tracker-case-management-trying-to-reopen-linked-items/12604/1 "2022-07-08T06:00:00Z")

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Hi Techs,

I have been working on Action Trackers and created custom transition analytic which can facilitate transitioning state of the linked items to the same state/queue as of the case. But, I also want to achieve reopening the links if a case is reopened.

Because dxATProgressLinks does not work on closed items so I have created another custom transition analytic for reopen. I have tried the following code from the analytic but no success so far:

1. dxATReopenCase[itemID]

2. dxATReopenTransition[itemIDs; trns; Assignee; toMe; Comment]; using IPC to the Gateway process. Breaks the framework

Please let me know what is the best way to achieve this.&nbsp;

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**Author:** ![LeahS1](https://avatars.discourse-cdn.com/v4/letter/l/3da27b/32.png) [@LeahS1](https://forum.kx.com/u/LeahS1)\
**Post date:** [July 8, 2022, 3:07pm UTC](https://forum.kx.com/t/action-tracker-case-management-trying-to-reopen-linked-items/12604/2 "2022-07-08T15:07:00Z")

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Hello @cj

Thanks for reaching out to the community with your question.

Sharing feedback provided by one of our engineers below -

&nbsp;

You could try the following:

- make sure each item to be reopened has a reopen transition in the action tracker definition&nbsp;&nbsp;https://code.kx.com/platform/stream/actiontracker/#reopen
- I think links will be persisted even for closed items so you can use dxATGetLinks in your reopen custom transition analytic to get all the linked items&nbsp;https://code.kx.com/platform/stream/actiontracker/#apis
- In your reopen custom transition analytic use dxATTransitionItem to transition each linked item from it’s closed queue to an open queue via the reopen transition you have defined
- To see the parameters for dxATTranstionItem transition an item from the UI and look at .pm.querylog on the action tracker process.

We hope this helps!

_Happy Coding,&nbsp;_

_Leah_