# Troubleshooting KX Sandbox/ learn.kx.com - I can't login?

**URL:** <https://forum.kx.com/t/troubleshooting-kx-sandbox-learn-kx-com-i-cant-login/13284>\
**Category:** Academy Support\
**Tags:** imported\
**Created:** [November 10, 2021, 12:00am UTC](https://forum.kx.com/t/troubleshooting-kx-sandbox-learn-kx-com-i-cant-login/13284 "2021-11-10T00:00:00Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![lkerr2](https://sea2.discourse-cdn.com/flex002/user_avatar/forum.kx.com/lkerr2/32/57_2.png) [@lkerr2](https://forum.kx.com/u/lkerr2)\
**Post date:** [November 10, 2021, 12:00am UTC](https://forum.kx.com/t/troubleshooting-kx-sandbox-learn-kx-com-i-cant-login/13284/1 "2021-11-10T00:00:00Z")

</div>

[https://learninghub.kx.com/forums/topic/troubleshooting-kx-sandbox-learn-kx-com-i-cant-login](https://learninghub.kx.com/forums/topic/troubleshooting-kx-sandbox-learn-kx-com-i-cant-login)

### I cant login with learn.kx.com?

To debug connection Issues with [learn.kx.com](https://learn.kx.com/") you should try the following actions:

- Clear caches & cookies and try again
- Try in incognito/private browsing mode in another browser provider. Note we recommend always running learn.kx.com in incognito/private browsing mode as it is less error prone
- Some clients (usually high security banks) will have learn.kx.com blocked - suggest user tries on their own personal PC
- If you are still experiencing issues drop a mail to evangelism@kx.com for further support