I have been working on Action Trackers and created custom transition analytic which can facilitate transitioning state of the linked items to the same state/queue as of the case. But, I also want to achieve reopening the links if a case is reopened.
Because dxATProgressLinks does not work on closed items so I have created another custom transition analytic for reopen. I have tried the following code from the analytic but no success so far:
dxATReopenCase[itemID]
dxATReopenTransition[itemIDs; trns; Assignee; toMe; Comment]; using IPC to the Gateway process. Breaks the framework
Please let me know what is the best way to achieve this.
In your reopen custom transition analytic use dxATTransitionItem to transition each linked item from it’s closed queue to an open queue via the reopen transition you have defined
To see the parameters for dxATTranstionItem transition an item from the UI and look at .pm.querylog on the action tracker process.