Failed to open KDB AI session

Community Support
1

Hi Team,

 

I’m getting below error in the kdb.ai UI

Starter Edition Database

 
Not Running

info

For assistance with your database review documentation for common scenarios or email support.

API KeysAdd new API Key

The starter edition database has the option to generate three API keys at a time.

 

 

No API keys exist yet. Add a new key to get started with your database.

While running the below code and providing API endpoint and key, it is resulting in below error 

 

KDBAI_ENDPOINT = (

os.environ[“KDBAI_ENDPOINT”]

if “KDBAI_ENDPOINT” in os.environ

else input("KDB.AI endpoint: ")

)

KDBAI_API_KEY = (

os.environ[“KDBAI_API_KEY”]

if “KDBAI_API_KEY” in os.environ

else getpass("KDB.AI API key: ")

)

 

KDBAIException: Failed to open a session on https://cloud.kdb.ai/instance/ using API key with prefix 6fa28fb0fe. Please double check your endpoint and api_key.

(I have shared the complete session endpoint over email to support@cloud.kdb.ai)

2

Hi ,

Thank you for contacting our support email.

We also have a dedicated slack channel that you can join using this link https://kdbai-community.slack.com/ - here you can receive help to issues like you this one you have just mentioned.

Hope this helps,

Megan