Unable to open kx developer notebook ( 500 : Internal Server Error )

Academy Support
1

https://learninghub.kx.com/forums/topic/unable-to-open-kx-developer-notebook-500-internal-server-error

After launching capstone sandbox I am getting ( 500 : Internal Server Error ) when trying to open KX developer. How do I resolve this issue ?


2

Hi @Jason 

Can you try waiting 1-2mins and refreshing the screen. If this still does not work, let me know :) 

Many thanks,

Megan 

3

Hi @megan_mcp 

Still getting the same error after waiting and refreshing, anything else I should try ?

Thanks,

Jason

4

Is it okay if I access your server to see if I can investigate this further? Thanks in advance!


5

fine with me ?

6

Hi @Jason 

We have stopped and started your server and it should be working fine now!

Let me know if you have any problems.

Many thanks,

Megan

7

Thanks Megan!  looks good now ?

Jason