Error on launching KX Sandbox

Community Support
1

Hi, 

I have been encountering the error “500 : Internal Server Error” whenever I try to launch the KX Sandbox. This issue has been occurring in the last 24 hours. As a result, I have not been able to use the sandbox in the last one day. I have restarted my computer, cleared the browsing history, cookies and cache on my current browser as well as used a different browser but the error persists.

I have attached a screenshot which depicts the error.

Any assistance with rectifying this error would be greatly appreciated.

Thank you.

?

2

hello, the link says about auth_callback bla bla bla… 

could it be an error related to wrong code/account ? (authentication issue)

3

Hi, 

 

Thanks for the suggestion. I have been logging in using the same login particulars all the while. I was able to login previously but have not been able to do so in the last three days. (The error persists till now.)  Hence I do not think it is an issue with authentication..

4

Hi , Thank you for flagging this, we have passed this to our engineers to investigate.

Thanks,

Michaela

5

  This should now be resolved, apologies for this inconvenience.

6

Hi Michaela,

Sorry for the late response! No problem! Yes, I am now able to login. Thank you for your help.